Does Eaglesoft Offer Training? Andre takes on this question.
What Dental Practices Really Need to Know
Yes, Patterson Eaglesoft offers training. The direct link is here: Dental Software Support & Training | Patterson Dental
But after nearly 40 years in dental practice management, I can confidently say this:
Most Eaglesoft problems are not software problems. They are training and skill development problems. And that’s what The Crew Process does. As the nation’s #1 independent Eaglesoft trainer, a former Certified Eaglesoft Trainer, and someone who has worked inside dental offices using Eaglesoft, I’ve seen firsthand why many practices struggle—even after “training.”
Why Dental Teams Say “Eaglesoft Can’t Do That”
One of the most common phrases I hear in dental offices is:
“Eaglesoft can’t do that.”
In 99% of cases, that statement is false. What’s usually happening is:
Eaglesoft was learned informally from previous staff
Training focused on features, not workflows
No one aligned Eaglesoft with the practice’s philosophy
Production pressure replaced proper training
Eaglesoft is a powerful dental practice management software—but only when teams know how to use it correctly.
I’ve worked with practices that believed Eaglesoft was the reason for:
High Accounts Receivable
Inefficient scheduling
Insurance processing delays
After implementing my Eaglesoft Skill Development training, these offices:
Established clear front-office protocols
Reduced Accounts Receivable
Improved financial systems
Successfully transitioned toward fee-for-service dentistry
The software didn’t change.
The way the team used Eaglesoft did.
Training fails when:
Teams don’t pause production to train
Offices rely on untrained internal “experts”
Eaglesoft is taught without real-world application
Learning Eaglesoft from someone who was never properly trained leads to inefficiency, frustration, and lost revenue.
What Makes My Eaglesoft Training Different
My approach goes beyond basic Eaglesoft training.
With experience in 1–2 dental practices per week for nearly 40 years, I bring:
Real-world dental office experience
Personalized Eaglesoft workflows
Proven practice management strategies
Disney-level customer service integration
I don’t train teams to click buttons.
I train them to use Eaglesoft to support their systems, philosophy, and financial goals.
Final Answer: Does Eaglesoft Offer Training?
Yes—but effective Eaglesoft training requires more than tutorials.
When dental teams stop saying “Eaglesoft can’t do that” and start developing real skills, they see:
Better scheduling
Lower Accounts Receivable
Stronger team accountability
Improved patient experience
Eaglesoft is rarely the limitation.
Lack of proper training is.
DISCLAIMER:
This is a resource guide and all decisions on each dental office setup should remain the sole decision of the dentist/owner of the practice. Eaglesoft is a registered trademark of Patterson Dental Company. All other software or products mentioned are the property of their respective owners. Although Andre Shirdan was an employee of Patterson Dental, he is not associated with Eaglesoft or Patterson Dental Company or endorsed by Patterson or any other Company Mentioned in this blog.
