Course Description

If the best companies in Customer Service opened a practice across the street from your practice, would you be worried about your patients leaving to check them out?  If for a moment you paused thinking some might.  Fix it!  Create a 5-Star customer service driven experience in your practice.  Learn the 7 focuses used to make Your Practice the “Happiest Place on Earth”.

Course Objective

• Learn who is your customer

• Learn why your customers buy

• Learn how to create a language that differentiates your practice

• Learn how to see your practice from the eyes of Walt

• Learn phone skills that elevate your patient experience

Course Description

When your dental chair is empty, you are temporarily unemployed.

There are ways to stop this from happening. We take the time to review the “whys” it happens and the “hows” to fix it.

Course Objective

• Better define your active patient base

• Find the gaps that exist in your scheduling techniques

• Find the gaps that exist in your confirmation techniques

• Create strategies so that cancelations don’t affect productivity

• Find the language that supports this process

Most Practices hover at about 60% Case Acceptance.  There is a 10% more there without changing anything!

Course Description

Learn Andre’s process for practice growth from first visit to final collections. His treatment planning model that takes elements of his high-end retail sales training mixed with 40 years of clinical knowledge. Understanding Personalities, Generations, and Psychogeography and how they impact treatment acceptance.

Course Objective

• How Profitability Influences Productivity

• Learn why your customers buy

• Learn how to create a language that differentiates your practice

• Learn case presentation from each team members perspective

• Learn how time impacts treatment acceptance.

Course Description

The dental staff makes or breaks the practice. No clinical training will get implemented if there is a “wall” that exist at the desk or chairside. We dig deep into the relationship the staff plays in the business. Is there a part that AI plays in the future. We look deeper into how the People, Process and Profitability are solely determined by a single factor: Philosophy.

Course Objective

• Learn who are your key staff members.

• Learn how Team is different than Crew

• Learn how to attain continuity of care, brand and treatment outcomes.

• Learn how personality styles effect daily interactions.

• Learn how generational differences effect Team Building

How the ABCs can bring consistency to Treatment, Acceptance and Coding. From Probing to Payment.

Course Description

This course takes a clear look into demystifying periodontal care. A great deal of patients go periodontally un-assessed and/or untreated. Andre gives the tools to open a dialog, implement treatment, refer surgical cases, and provided periodontal follow-up care all in a fun, upbeat and practical way.

Course Objective

• Learn the StatCk Perio treatment protocol.

• Learn how to properly code for insurance

• Learn how to prevent broken appointments in hygiene.

• Learn the verbal skills needed to get to “yes”.

• Learn how to bring consistency from provider to provider

Your Practice Management Software is an Electronic Health Record.  How to Squeeze the most out of yours.

Course Description

This course takes a clear deep dive into what we “know” and “folk wisdom” in the dental field.  We’ll look at the ADA Code of Ethics an how it’s implemented in the four P’s in your Practice: People,  Processes, Profitability and Philosophy.

Course Objective

• Learn the 7 components of Ethics.

• Learn from ongoing litigation and case law.

• Learn how to create a Practice Philosophy.

• Learn to live your “Brand”

• Learn how to bring consistency from Front desk to operatory and back.

• Learn documentation automation through Practice Management Software

• Learn from tips and tricks to efficiently document procedures

Yes, I do speak for free about four times a year. If your budget is tight and you're part of a non-profit entity, I'd love to help. Many times, Event Organizers have offset airfare and accommodations as compensation. Reach out and let’s talk.

It depends. (I know that's not the answer you were hoping for.) But this should help. Andre's in-person keynote fees range from free (yes, $0.00) to $5,500 for the day. Everything, including all travel-related expenses, is included in his in-person appearance fee. If you'd like to understand better how much Andre's in-person keynote fee would be for your event, Download Andre’s Speaker’s Package or message me and I’ll get back to you within hours. (Literally, hours.)

30-minutes to Full-Day presentation speaker’s fees include all travel-related expenses. Many times, event organizers will include Travel Expenses as part of an event.

Andre Shirdan. You found the guy who created dental team skill development but we call is CREW Skill Development.