IN-OFFICE Clinical

EAGLESOFT Training

“I have utilized Eaglesoft as a dentist for over 13 years. We had the pleasure of working with Andre in implementing many of his Eaglesoft workflows. An area that I have found particularly beneficial is Andre’s numerous custom draw types. These custom draw types have allowed me to quickly view the chart display image and gain a wealth of information about a patient to efficiently review a patient’s chart for their dental status and has increased our team’s efficiency in examinations and developing treatment plans. I honestly was considering looking into other software options before meeting Andre and implementing his recommendations for optimizing Eaglesoft.
”
— Jeremy R Bayer DDS (Cedar Bluff Dentistry)

IN-OFFICE Clinical/Charting EAGLESOFT Training

In Office Skill Development Includes:

  • 1/2 Day* of Observation and Eaglesoft Setup

  • A full day of one-on-one learning

    *Arrival on day one is dependent on flight arrival and travel time to office

    *Offices within 90-mins of the Philadelphia Airport (PHL) use Coupon Code “PHL” when booking to receive a $1,000 Travel credit.

Winter Travel Statement to Our Customers

From the first week in DECEMBER to the first week in MARCH weather delays and flight cancelations limit my travel options. I would hate for your practice to block a day out for learning, only to find I’m unable get there. If your office is in Florida, the following Airports that offer Non-Stop flights from PHL (Philadelphia International Airport) book a date and I will confirm flights are available Alabama, Arizona, California, Delaware, Florida, Georgia, Hawaii, Louisiana, Mississippi, Nevada, New Jersey, New Mexico, North Carolina, South Carolina, Tennessee, or Texas.

As we enter the winter season, I want to ensure you stay informed and prepared during periods of severe weather. The Northeast U.S. always expects periods of snowfall and potential winter storms, which can impact my travel schedule.

During inclement weather, I may experience delays or cancellations as airline prioritize safety for passengers. While I do everything possible to keep my training schedule running smoothly, severe snow, icy roads, and hazardous conditions can affect transportation routes, service availability, and appointment times.

What You Can Expect from Us

• Timely notifications if my visit is delayed or canceled due to weather conditions.

• Flexible rescheduling options, with priority given to practices affected by weather-related disruptions.

• Real-time updates via email, text, or phone as soon as conditions change or services resume.

How You Can Stay Prepared

• Keep an eye on local weather forecasts during storm periods. I will constantly be checking your zip code against local forecasted 10-day weather reports.

• Ensure we have your most up-to-date contact information, so you receive alerts promptly.

• If conditions look hazardous, I will be reaching out to adjust your appointment.

Safety is a top priority. Thank you for your understanding, patience, and cooperation during the winter months. I remain committed to providing reliable service and clear communication throughout every storm.

If you need assistance or have questions regarding a delay or cancellation, please contact me at any time.

  • There is a distinction between training (“driver’s ed”) versus skill development (“race instruction”). It is dental school versus Pankey, Dawson, Spear [enter your favorite continuing education source here]. It's “jogging around the park” versus the Boston Marathon. I will not train a new user in an existing office. I will only train an entire office how you use Eaglesoft better. Together. Symbiotically. Holistically. It’s the basis of the crew process.

  • I typically arrive the day before a scheduled skill development day. I spend a few hours in the background of the office doing staff observation and setup, while you continue to see patients normally. Then the next day – the skill development day – we set aside 7 to 8 hours (preferably and recommended without patients) to review best practices, do hands on learning, and update protocols and practices. Then we apply that information “real time” using the “see one. Do one. Teach one” method. Here is a video that explains the process

  • I typically arrive the day before a scheduled skill development day. I spend a few hours in the background of the office doing staff observation and setup, while you continue to see patients normally. Then the next day – the skill development day – we set aside 7 to 8 hours (preferably and recommended without patients) to review best practices, do hands on learning, and update protocols and practices. Then we apply that information “real time” using the “see one. Do one. Teach one” method. Here is a video that explains the process

  • Just like the resources in the Eaglesoft field guide, you have access to me by phone, text, direct message, instant message, carrier pigeon or whatever way works for you to follow-up. There is never a fee for your practice to quickly contact me after a skill development session.

  • I have included two 1-hour Zoom follow-up calls with every Skill Development day and we can always schedule a devoted hour-long virtual skill development session using zoom. Each hour is billed as virtual skill development for $249 and available as needed.

  • Think about the issues practices have with practice management like “periodontal disease”. If the issues are really bad, we need immediate intervention and then follow-up 3-4 months later, as it gets better, say 6 months apart. As you maintain the “condition” we can go an annual review to keep things

  • In-office Skill Development is available Tuesday to Friday. March 1st to December 15th (WEATHER PERMITTING)

  • IN-OFFICE SKILL DEVELOPMENT IS $3,995.00. ALL TRAVEL COST ARE INCLUDED.

  • Yes. Each additional consecutive day is booked at $995.00.

  • (This allows the office to continue working with patients but I warn offices the interruptions in training are equal to interruptions in a dental procedure. Not optimal but possible) I prefer having exclusive time with the crew, there are situations when this is not possible. Let’s talk about options.

  • If you do not see the date you want, use the “call us” button at the top of the website and we can work together on a date.

  • With Eaglesoft Training (“Skill Development”) from The Crew Process you’ll find:

    • Better scheduling

    • Lower Accounts Receivable

    • Stronger team accountability

    • Improved patient experience

Click here to download a copy of our HIPAA Business Agreement

Testimonials

  • Mike & Debbie Jones

    Michael Jones Dental Corp

    "Andre has an understanding of both Eaglesoft and the mechanics of running a dental practice that is unsurpassed. He makes difficult concepts easy to understand and execute. By showing respect for each CREW member, Andre develops a relationship where everyone feels he is both a coach and a friend. Andre's heartfelt concern and willingness to serve others without ego makes him one of the most special people we know in the dental field. We feel blessed to call him both friend and coach."

  • Carl Horchos DMD

    Chestnut Dental Associates

    “Having André as part of our crew has been a positive. He brought calm to our practice. He gives us new and fresh ideas to help us reach out goals.”

  • J Neil Della Croce DMD MS

    Magnolia Family Dentistry


    “Andre Shirdan is truly a “Swiss army knife” of dental coaches. Andre wields an uncanny ability to take some of the most complex dental systems and boil them down to actionable points that the team members can utilize daily.”

  • Dean F Sophocles DMD

    Providence Dental Associates

    “Andre brings a ‘piece of mind’ to our situation that I rarely feel. I know he works with hundreds of practices, past and present, but he always make us feel like we are top priority and very special. Andre has been not just a consultant over the years, but a good friend and proponent for dental excellence as I've rarely seen.”

  • Virginia Fairbrother

    Fairbrother Premier Dentistry

    “Andre gave one of the BEST presentations we have ever had at our little study club. His knowledge of dentistry (and the business of dentistry), his insight about people, his near-genius intelligence, and his incredible wit (surpassed by his sometimes unfiltered sense of humor), made for the best 3 1/2 hours I have spent lately. His "lessons" were organized, well documented, and very funny.

    We all really appreciated Andre’s coming to the little Republic of Connecticut!”

  • Nelly Silva DMD

    Advanced Dentistry of Collegeville

    “Andre thank you for giving me the training wheels that I needed to take my practice to the next level. Your tools are what I needed to get my hygiene department running to its fullest potential.

    My team loves all your pearls!”

  • Justin Morgan

    Dental Marketing Guy | SEO Expert

    “As with most dental consultants, I wasn't sure what area Andre focused on, initially. I've been doing SEO for dental websites for a long time, and I've met many dental consultants that don't understand the value of what higher Google rankings means to most practices. Andre really 'gets it.'

    He doesn't act like his solution is the only one out there for every practice. He's honest and I noticed he'll even refer you to his competitors, if what they offer is a better fit for your goals and budget.”

  • Daniel R Seger DMD

    The Dental Health Center

    “I purchased a practice who’s retiring dentist worked with Andre for about 20 years. He was there through our transition and now coaches me in my ownership.

    I have greatly enjoyed being able to seek out Andre’s great ideas, insights and advice.

    I think his coaching has been instrumental in the continued growth of my practice.

    I highly recommend working with Andre and his ‘Crew’.”

  • Jeffrey M Rosenberg DMD

    The Dental Healthcare Group (retired)

    I have worked with a lot of consultants and I found Andre to be a very useful and economically poignant consultant… and I’ve spent a lot of money on consultants.  When you call you get Andre you don’t get the secretary or some advertisement on hold… you get Andre.

  • Mary May

    Gentle Dental

    Andre's attention to detail and thorough knowledge of optimizing practice management software as an Eaglesoft Trainer can help save any practice money and hours of extra labor! His methods streamline and order clinical treatment and charting to make everyone's life easier and happier!

  • Naomi

    Hayes Family Dentistry

    I cannot recommend Andre enough! At the beginning of 2020 our large, fast-paced office was going to take the leap and go paperless. We were all so scared of the learning curve and thought it would be complicated and difficult. To the contrary! Andre came in and made sure everything was in order and taught us all of the ins and outs. He showed us so many things about maximizing our use of Eaglesoft as well! Going chartless has reduced so much stress and saved a ton of time. The back office got to say goodbye to staying late after a long day to chart and the front office will never have to search for a chart again!!!

  • Clyde Knox Jr DDS

    Park Heights Associates LLC (retired)

    I have been practicing general dentistry in the same locations for more than 20 years, my overhead was high and I wasn’t making the income I needed.  In 1990 I began implementing a new management approach and the improvements were immediate.  The approach was the “gift” of having the Andre come into my practice. 

    We learned how to improve patient flow and how to increase acceptance of treatment plans.  My employees are happy and stable.  Best of all I can take the continued education courses I want, do the treatment I want, not accept managed care plans and enjoy real time with my family and friends

  • Jeremy R Bayer DDS

    Cedar Bluff Dentistry

    I have utilized Eaglesoft as a dentist and practice owner for over 13 years.  We had the pleasure of working with Andre in implementing many of his Eaglesoft workflows over the past year which has dramatically improved my user experience with Eaglesoft and allowed me to optimize its use. 

    An area that I have found particularly beneficial is Andre’s numerous custom draw types.  These custom draw types have allowed me to quickly view the chart display image and gain a wealth of information about a patient to efficiently review a patient’s chart for their dental status and has increased our team’s efficiency in examinations and developing treatment plans.  Andre has altruistically taken time out of his busy day on multiple occasions to help create specific draw types I wanted into our Eaglesoft database.

    I honestly was considering looking into other software options before meeting Andre and implementing his recommendations for optimizing Eaglesoft.

    If you have any questions in how greatly Andre’s Eaglesoft workflows have improved my day-to-day use of the software, don’t hesitate to contact me personally.

  • Nat Pham

    NW Dental Center

    Thank you, Andre, for providing us with the direction and guidance that helps our team understand how to utilize Eaglesoft to maximize and increase our office production. Coming from Softdent,  we found Eaglesoft challenging to train our staff.  We exhausted numerous resources from support, blogs and even an Eaglesoft training. It wasn’t until we landed onto Andre’s Eaglesoft Field Guide, that we finally saw the light at the end of the tunnel.

  • Dr Matthew Croston

    Dental Excellence of Green

    “Andre Shirdan takes Eaglesoft to a whole new level.  Most doctors don’t understand the benefit.  I got it.

    Everyone with Eaglesoft needs Andre like peanut butter needs jelly.

    No sure why Eaglesoft hasn’t done this themselves.

    Thank you, Andre, for making Eaglesoft exciting and easy.

  • Eric Kooistra

    Ryan Frederickson DDS Family Dentistry

    It was such a treat having you out Andre! Thank you for an incredible education. yet fun, Eaglesoft Training!

  • Jim Wheelock

    Belfast Dental Care

    “Only Andre Shirdan can make Eaglesoft training worthwhile AND entertaining—on our day off, no less!!! Looking forward to scheduling our next “crew” gathering. Even if I have to lose part of my weekend (he’s that good).”

  • Dr Robert Todd

    Butler Smiles Dental Care

    A shout out to Andre Shirdan! He spent the day with our office on Friday. The dude knows his stuff! We had a very good day. He actually is able to make it somewhat entertaining! Highly recommend if you want to up your Eaglesoft game!

  • Jeff Bartlett DDS

    Dream Smile Center, Fort Lauderdale, FL

    Had an AMAZING day of Eaglesoft training with Andre. He is the BEST!!! Thanks again for everything. Looking forward to utilizing everything we learned. It will make our day so much more productive.

  • Christine Perea

    Hagen & Pham Dental Partnership, Fountain Valley, CA

    Thanks for coming out to the OC! What a positive and fun Eaglesoft Training! Cannot wait to implement what you have taught us.

  • Becky & Lori

    Imagine Dental, Gardner, KS

    We are so excited to start implementing everything you showed us in Eaglesoft training today!

    Yes! Thank you for everything we are so excited about all our new info U R amazing!

  • Dr. Marshall & Jennifer Chey

    Kern Kids Dental, Bakersfield, CA

    We just finished (Eaglesoft Mastery) and I highly recommend this for everyone. My staff’s minds were blown! My staff told me that this was the best thing I ever did for them at the office… It’s a compliment for Andre, but it might be a back-handed one for me

    I just want to say how AMAAAAZING Andre Shirdan is! He came to our office this week and it was so helpful! We have been using Eaglesoft for over 20 years but our staff were blown away by everything he taught us! Highly recommended! Worth every penny! He made learning so fun and exciting!

  • Sarah Kinard, DDS

    Kinard Family Dental, Helotes, TX

    Andre you are THE MAN!!!!
    Thanks for a very fun and enlightening Eaglesoft Training Experience!!!

  • Lori D

    Minster Dental Care, Minster, OH

    So grateful we found your Eaglesoft Field Guide and that you we able to come help us with so many thighs. You wisdom and Eaglesoft Training will move our crew to the next level. Thanks Again

  • Debbie L

    Mint Hill Dentistry, Mint Hill, NC

    Great to have you in again Andre!
    Our team always loves having you and we all get a lot from your experience! Thanks for being the best Eaglesoft Training in the world!

  • Dr Nitsa Gilbert

    Nitsa Gilbert DDS MS, Warner Robins, GA

    It was a great Eaglesoft Training visit! The team learned TONS!
    Thanks!

  • Dr. Michael & Jaimie Frazier

    Rochelle Family Dentistry, Rochelle, GA

    “Andre has done amazing things for our office in a short amount of time. He offers an abundance of knowledge yet makes learning easy and fun. We are now working smarter not harder thanks to The Crew Process.
    Andre came into our office as an Eaglesoft trainer/office coach and left a close friend.
    You can’t get Andre to your office soon enough.”

  • Lillian

    Robert Rogers DDS, Concord, NC

    Seriously had one if the most informative trainings on Eaglesoft! Any of my dental friends wanting to know about Eaglesoft you should definitely reach out to this guy!

  • Dr Cynthia Gutkowski (retired)

    Satko Oral Surgery, Western Springs, IL

    Awesome and productive say with “the man”.

    Thanks so much for helping us.

  • Rigoberto Tuch

    South Jersey Pediatric Dental, Vineland, NJ

    It was a pleasure having you come into our office again for Eaglesoft Training!

  • David S. Jacobson, DDS

    Two Lights Dental, Cape Elizabeth, ME

    Thank you for all your help and leadership! We all learned a ton.

    Even happier you love oysters!

  • Uttma Dham DMD

    Westside Dental Center, Plantation, FL

    Thank you Andre!

    You are amazing and learned so much from you!

    We want you back soon!!!

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