TERMS & CONDITIONS
Enrolling in the OWNer’s Suite Membership gives you full access to all exclusive benefits as long as your payment is made on time.
You are responsible for updating your payment method in your profile settings if you need to change it.
Once enrolled there is a 24-hour window if you want to cancel for a full refund so make sure to dive into the library as soon as possible.
The membership automatically renews with your credit card on file.
You can cancel at any time. Log into your dashboard and click into your profile billing section to cancel. No refund will be given after 24 hours.
All content is the property of Andre Shirdan and The Crew Process LLC. Any use of the content outside of the membership is not cool and you will be called out for it.
This membership provides guidance, training, and recommendations only.
You and your team remain responsible for your systems, data, and implementation.
Results depend on execution, not just information.
Effective Date: July 23, 2026
Welcome
This membership is designed to give practices who want to use Eaglesoft as a Practice Management tool instead of just a database.
Before you get started, please review the terms below so we’re clear on expectations and responsibilities on both sides.
By purchasing, accessing, or using this membership, you agree to the following Terms & Conditions.
1. Overview
This membership is provided by The Crew Process LLC, doing business as The Crew Process (“Company,” “we,” “our,” or “us”).
Your membership includes access to training, coaching, resources, and community support designed to help dental teams improve systems, workflows, and performance.
These Terms apply to all users, including practice owners, team members, and anyone accessing content under your account.
2. Scope of Services
All content, coaching, and materials are provided for educational and informational purposes only.
We share guidance, strategies, and best practices based on real-world experience. We do not provide legal, financial, or clinical advice.
3. Responsibility for Implementation
By participating in this membership, you acknowledge:
You are fully responsible for your practice operations, systems, data, and team performance
You are responsible for how and whether recommendations are implemented
Your results depend on your team’s execution, consistency, and accountability
We are not responsible for business decisions made based on membership content.
4. No System Control or Responsibility
We do not own, manage, or control your:
Practice management software (including Eaglesoft or other systems)
Third-party tools or integrations
Internal workflows or team processes
We are not responsible for:
System errors or software performance
Data inaccuracies or reporting discrepancies
Team mistakes or inconsistent execution
Pre-existing system configurations, data issues, or workflows
5. No Guarantee of Results
We provide proven strategies and guidance based on industry experience.
However, we do not guarantee specific results, including:
Production increases
Collections improvements
Efficiency gains
Profitability outcomes
Results depend on leadership, implementation, and team follow-through.
6. Protected Health Information (PHI)
In certain situations, we may access your systems for training, consulting, or assessment purposes.
We do not download, store, copy, or retain Protected Health Information (PHI) on any personal device or external system. All PHI remains within your practice’s secure environment.
You are responsible for maintaining HIPAA compliance within your practice.
7. Membership Access & Use
Your membership:
Is non-transferable
May not be shared outside your organization without permission
Must be used in compliance with all applicable laws
We reserve the right to revoke access if these Terms are violated.
8. Payments & Refunds
All purchases are final unless otherwise stated.
Due to the digital nature of this membership, refunds are not guaranteed and are provided at our sole discretion.
We reserve the right to update pricing at any time.
9 Coaching Session Attendance Policy
The Crew Process Membership includes one scheduled coaching session each month. It is the Member's responsibility to attend these sessions.
Missed or unused coaching sessions are forfeited and do not roll over, accumulate, or create a credit toward future coaching sessions. The Crew Process does not provide refunds, discounts, or additional one-on-one coaching sessions to replace appointments missed by the Member.
By enrolling in The Crew Process Membership, the Member acknowledges that meaningful progress depends on active participation and understands that missed coaching sessions do not reduce the membership fee or create an obligation for The Crew Process or our team to provide additional coaching time.
10. Intellectual Property
All content within this membership is owned by The Crew Process LLC.
You may not:
Copy, reproduce, or distribute materials
Share content outside your team
Use materials for commercial purposes without written permission
11. Limitation of Liability
To the fullest extent permitted by law, The Crew Process LLC shall not be liable for any:
Business losses
Lost revenue or profits
Data issues
Operational disruptions
Your use of this membership is at your own risk.
Indemnification
You agree to indemnify and hold harmless The Crew Process LLC from any claims, damages, or expenses arising from:
Your use of the membership
Your business decisions
Your team’s actions or omissions
Termination
We reserve the right to terminate or suspend access if these Terms are violated.
You may cancel your membership at any time. No refunds will be issued unless otherwise stated.
Changes to Terms
We may update these Terms at any time.
Continued use of the membership after updates constitutes acceptance of those changes.
Governing Law
These Terms are governed by the laws of the State of Pennsylvania.
Contact
The Crew Process LLC dba The Crew Process
Box 102, Aston, PA 19014