A great coach creates a framework for trust
Sooooooo What the heck is The Crew Process and what do we do for businesses around the world?
The Crew Process added 1-on-1 Accountability Coaching for Independent Healthcare Practice Owners. Guidepost Accountability Coaching was designed for those who need a nudge (or a swift kick in the pants) to get them started toward successfully achieving their goals.
Over close to three decades we strive to grow, mature and advance what the key players in independent healthcare practices need to cover essential work-related skills, techniques and knowledge.
Crew Builder focuses on both Accountability Coaching for your business (people, process and profitability) while we clarify your business standards, branding, ethics, values customer service, personal interactions, charity and the rest of your life – Philosophy
Have you ever considered creating a 5-Star inspired customer service driven experience in your practice and turn your employees into Star Makers!
Before business growth occurs, experts say that three key areas must be mastered:
Learn how creating Crews out of Teams has helped create cultures where the goals of the organization take precedent over individual goals. Discover how embracing individualism and harness the “I” in all of your Crew moves achievements into outcomes.
Discover how to create a consistent practice Philosophy where outcomes are more important than individual goals.
The Crew Process is a cycle of four interconnected business principles: People, Process, Profitability and Philosophy. Each of which stands alone as foundation for your business but when combines creates a basis for sound growth. The combination also creates structure for moving your Crew forward with your goals.
…that’s hard to achieve or define.
Many never find it. Others can’t sustain it.
It’s called the “swing”.
It only happens when all oarsmen are rowing in unison, such that no single action is out of sync.
- Daniel James Brown in The Boys in the Boat.
You are looking for a way to ensure your People lead with the Philosophy of organization. To fulfill this, you need consistent Processes. That comes from Skill Development and creating Guidepost along the path that keep focus, reinforces philosophy, awards achievement and strengthens the Crew. THIS is how The Crew Process can help you achieve predictable, scalable, controllable and repeatable results.
There are four Guidepost your organization should measure: How Predictable is my Process? How Scalable is my organization? How Controllable is my business? And how Repeatable are my functions.
Discover how to create a consistent practice Process. Where outcomes are Predictable, Scalable, Controllable and Repeatable.
The Crew Process’ cycle of four interconnected business principles: People, Process, Profitability and Philosophy creates structure for moving your organization forward to your goals.
A boat doesn't go forward if everyone is rowing their own way. - Swahili proverb
You are looking for a way to find consistency in the day-to-day Process within your business. This comes from creating a clearly defined operating policy for the flow of things. THIS is how The Crew Process can help you achieve predictable, scalable, controllable and repeatable results.
Profitability is the hardest of the four principles. Your definition of “profitability” may include more time off with the family, mission trips to third world countries (or in your neighboring counties), where others see a Ferrari parked in the garage. It’s all up to you.
Tying together ALL four principles nets profitability. You can’t have one without the others and Philosophy drives them all.
You, and you alone, drive this concept. The People, Processes and Philosophy sets the Guidepost but unless you can be clear what Profitability you seek, the journey will lose focus.
I can't be responsible for filling everyone's cup. I am responsible for emptying mine, each time I pour. - Unknown Author
Your business is like an orange that still contains potential even after you’ve squeezed as hard as possible. You have to see beyond the juice. To the seeds, the orange essence of the peel. There is more there. That is Profitability. THIS is how The Crew Process can help you achieve predictable, scalable, controllable and repeatable results.
What separates a CREW focused business from the others,
is their focus on a fourth component that separates a good business from a great business... Philosophy.
Simply stated – Philosophy is Leadership. How is yours? How have you created a sustainable vision for your Crew to follow? As the leader, you must point to the finish line.
Your path you expected to take when you wrote your original business plan has probably changed. That’s fine. Has your goal? The Crew Process helps you align your goal, your path, and your Philosophy.
Like stones in a garden that may be hidden my high grass, your path might become obscured. Those stones are still there to guide you. Clearing the way is The Crew Process’ path to your finding your “Voice”.
One day you are going to open your mouth to meow and roar will come out. - Unknown Author
You are looking for a light to your path. Sometimes even the best athletes in the world see out a voice from the sideline who helps them develop the player within. THIS is how The Crew Process can help you achieve predictable, scalable, controllable and repeatable results.
Philosophy is what separates Chick-Fil-A from McDonald's or Burger King.
Philosophy separates Starbucks from a convenience store coffee counter.
Philosophy separates the Chevy Volt from the Tesla Model S.
Some of the best known businesses in the world have failed when they lose focus.
What The Crew Process does is different. Our work focuses on both accountability coaching for your business (people, process and profitability) while we clarify your business standards, branding, ethics, values customer service, personal interactions, charity and the rest of your life – Philosophy (because they are so intertwined!).
There is NEVER a fee for an initial consultation.
There is NEVER pressure to become a client.
Ask Us Anything
Anyone can say what we say... Very few can do what we do.
We have worked with independental healthcare business owners all across the US and abroad to transform their businesses and reclaim their lives. Instead of being owned by your business, we help you slow down, take a step back, and then move forward with confidence and clarity about what needs to be done.
To date, the message of The Crew Process has reached dental professionals in the countries shaded in blue